Terms, privacy & refunds.

Terms of Service

What BidVello is. BidVello is an information service. It monitors public U.S. federal contract opportunities published on SAM.gov, matches them against the profile you provide (NAICS and PSC codes, set-aside preferences, geography, keywords), and sends you matched alerts with response deadlines, the reason each notice matched, and a link to the official posting. Federal opportunities only; state and local opportunities are not included unless a plan expressly says so.

What BidVello is not. BidVello is not a government agency and is not affiliated with, sponsored by, or endorsed by SAM.gov, the U.S. General Services Administration, or any agency. BidVello does not write, prepare, or submit bids or proposals, does not determine your eligibility for any opportunity or set-aside, and does not guarantee awards, contracts, revenue, or any outcome. A match label (Strong search match / Possible search match) means a notice satisfies your profile's stated search criteria; it is not a judgment that you can or should bid. You are solely responsible for reading the complete official solicitation and for your bid decisions and submissions.

Not a complete feed. BidVello is a matching service, not a complete feed of SAM.gov postings. In addition to your own profile filters, opportunities subject to documented business conflicts are excluded from BidVello alerts. If you need a complete feed, SAM.gov's own saved searches are available free from the government.

Your profile and attestations. Profile fields describing your business — including SAM.gov registration status, UEI, certifications, bonding, and set-aside eligibility — are provided and attested by you. BidVello filters on your attestations and does not verify them against any registry, and never presents them as verified. Keep them accurate; matching quality depends on them.

Accuracy and corrections. BidVello re-checks watched and saved notices on a recurring schedule and shows retrieval and verification times on its alerts. Government source data can be wrong, late, or changed without notice. If BidVello delivers materially incorrect information, it will investigate promptly, correct the affected record, and notify every subscriber who received it. Errors the government source itself published are identified as source corrections. BidVello's monitoring depends on the availability of SAM.gov; during a source outage BidVello will show a delay notice rather than present stale data as current.

Subscriptions, seats, and cancellation. Plans are billed monthly in advance at the published price for the plan you select. Plan limits (profiles, NAICS codes, seats) are as published for each plan. You may cancel at any time through your account or by emailing info@bidvello.com; ordinary cancellation takes effect at the end of the period you have paid for. Credentials are per-subscriber: do not share account access beyond your plan's seats.

Acceptable use. You may use BidVello alerts for your own business's pursuit decisions. You may not resell the raw opportunity feed, systematically redistribute alerts to non-subscribers, scrape the service, or use it to violate any law or any third party's rights.

Source of truth. The official SAM.gov posting controls. If anything in a BidVello alert differs from the official posting, the posting governs and the alert will be corrected under the accuracy procedure above.

Disputes, termination, and your data. Raise disputes at info@bidvello.com first; we will respond within a reasonable time, and unresolved disputes are governed by Arizona law. Either side may end the subscription as described above; on termination you may request an export of your profile and saved items within 30 days, after which they are deleted or anonymized under the privacy policy.

Liability. To the fullest extent permitted by law, BidVello's liability arising from the service is limited to the amounts you paid for the affected period, and BidVello is not liable for lost contracts, lost profits, or unsuccessful bids. Nothing in these terms limits rights that cannot be waived under applicable law. These terms are governed by Arizona law.

Privacy Policy

Data we collect. Account data (name, email, company), your matching profile (NAICS/PSC codes, set-asides, geography, keywords, and the readiness attestations you provide), saved items and feedback signals, subscription and payment status (payment card data is handled by our payment processor and never touches BidVello systems), and service logs needed to operate and audit alert delivery.

How we use it. To match opportunities to your profile, deliver alerts and reminders, provide support, bill subscriptions, and measure and improve matching and data accuracy. We do not sell your data. We do not share your profile, saved items, or pursuit activity with other subscribers or with third parties for their marketing. Your BidVello data is never used for the operator’s other businesses’ pursuits: Apex Grid Engineering’s business-development operation receives no subscriber profiles, saved items, watch lists, or pursuit signals from BidVello — the flow between the two is one-way and limited to the conflict-exclusion notice identifiers described in the terms. Report a suspected privacy or security incident to info@bidvello.com; it is treated as a priority support matter.

Processors. We use established processors for payment, email delivery, and hosting, limited to what the service requires. Opportunity data itself comes from public SAM.gov postings; BidVello never asks for, and you should never send us, your SAM.gov or any other portal password.

Retention and your rights. Profile and account data are kept while your subscription is active and for a reasonable period afterward for billing and accuracy records, then deleted or anonymized. You may request access to, correction of, or deletion of your personal data at info@bidvello.com; we respond within a reasonable time and honor rights provided by applicable law. Marketing email is sent only with consent and always carries an opt-out; service alerts you subscribed to are not marketing.

Security. Access to subscriber data is limited to the systems and personnel the service requires, and BidVello's systems are operated separately from the operator's other business systems.

Refund Policy

Ordinary cancellation. You may cancel at any time. Ordinary cancellation runs to the end of the period you have paid for and is not refunded — that is the ordinary bargain, stated plainly. If BidVello itself ends your service, the unused part of your period is refunded pro-rata. The two are different, and this policy keeps them different.

Material failure. If BidVello delivers a materially incorrect deadline, status, or amendment notice, it will promptly investigate, correct the affected record, and notify every subscriber who received the inaccurate information. If the defect materially impaired the alert service and cannot reasonably be cured, the affected subscriber may receive an appropriate service credit or refund for the affected subscription period or portion.

Cure first. Where a failure can reasonably be cured — a corrected alert, a re-sent notice, a fixed profile — BidVello cures it and tells you; the credit and refund standard below applies where the defect materially impaired the service and a cure cannot reasonably restore it. If BidVello itself shuts down, prepaid service not yet delivered is refunded pro-rata.

Source corrections. Corrections to information the government source itself published incorrectly are identified as source corrections. A source error does not automatically establish a BidVello service failure, but BidVello remains responsible for performing its promised monitoring, verification, and notification procedures.

Limits. No credit or refund constitutes compensation for a lost contract, anticipated profits, or an unsuccessful bid. Nothing in this policy limits nonwaivable rights under applicable law. Request a credit or refund at info@bidvello.com; include the alert and the date you received it so we can find the record.